Help centreFrequently asked questions

Our best rates and promotions are available on our website, by phone on +90 212 800 19 19 or by e-mail at [email protected].

We offer prestigious serviced apartments with special interior design in 1+0, 1+1, 2+1 and 3+1 layouts for those looking for short-term rental apartments, with self-catering kitchens, high-speed Wi-Fi and modern entertainment systems.

You can enjoy hotel comfort in luxury complexes with facilities such as an indoor pool, tennis court, basketball court, fitness classes, sauna and steam bath.

A typical owner agreement outlines the number of days per year and the requirements for owners regarding the use of their apartment. It usually covers:

• The amount of revenue the property owner will receive
• The amount of revenue the property management company will receive
• Deductions before each party receives its share, including furniture, fixture and equipment reserves
• The financial responsibilities of the property owner

We offer free Wi-Fi throughout the building, in our apartments and in the lobby.

Your apartment has a fully equipped kitchen. You can also visit the restaurants, patisseries and cafés nearby.

This beautiful city has so much to offer, and our team will be happy to recommend the best places to go and the best sights to see.

Check-in is from 14:00. If you would like an early check-in, please let our reservations team know and they will be happy to arrange it, subject to availability.

Check-out is at 12:00 noon.

You can prepare your own breakfast in your apartment. If you would like to order in and try Turkish cuisine, our team will be happy to help.

Washing machines are available in the apartments. A laundry service is also available for an extra charge.

In our projects with a gym, it is open from 07:00 to 22:00. Please ask our reservations team for details.

Our cancellation policy depends on the rate you choose. Each option is explained on our website. For more information, feel free to contact our reservations team.

There are several ATMs and exchange offices in the area.

It depends on the size of the apartment, but in general up to 4 adults can stay in our 1+1 apartments, 6 in our 2+1 apartments and 8 in our 3+1 apartments.

We offer free parking for our guests.

All our sofas convert into beds, so the whole family can be accommodated easily.

We have a secure luggage room where you can store your bags. Please ask our reception team for more information.

Any material damage to your home is first covered by the tenant’s deposit; if the damage exceeds the deposit, our insurance covers the rest. However many years we work together, we return your home as it was on the first day at the end of the contract.

With our Fixed agreement (fixed rental income) model, payments are made monthly.

With our Management agreement (profit-sharing property management) model, each 3-month period is paid at the end of the 4th month. The income is variable, but on a yearly average it is above the furnished market rent.

Our minimum contract period is 1 year for furnished apartments and 3 years for unfurnished apartments.

This right applies only to owners (and their first-degree relatives) of apartments we manage under the Management (profit-sharing) model.

During the contract, subject to availability and booking at least 30 days in advance, the owner and their first-degree relatives can stay at any property in the NEW INN portfolio, including their own, with a 20% discount on the prices published on the NEW INN website.

In addition, the owner (or a first-degree relative) is entitled to 15 days of free accommodation once a year, in a single stay, at their own property or an equivalent property in the portfolio, in any month except July, August, September, October, January and February, subject to availability and booking at least 30 days in advance. These rights do not carry over to the following year and apply from the 2nd year of contracts of at least 2 years.

We can send you our concept furniture price list based on the size and type of your home. If you approve the purchase, we can furnish your home and rent it at the furnished market rate, and/or include it in the NEW INN management (property management) system so that you earn more than the furnished market rent on a yearly average.

We complete all preparations and publish our listings so that your home is ready for service within at most 1 month of signing the contract.

Based on competitor and market analysis by our expert team, we stay ahead of the competition to increase performance, and we secure bookings through the agencies we work with.

With our Fixed model you earn a fixed income every month. With our Management model you achieve the best turnover in high season and earn up to 60% more than the furnished market rent on a yearly average.